Privacy Policy

Last updated: June 2026

Your privacy matters to us. This policy explains how StyleHive TZ collects, uses, and protects your personal information.

1. Information We Collect

We collect information you provide directly: name, email address, phone number, and shipping address when you create an account or place an order. We also automatically collect certain technical data such as your IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to process and fulfill orders, communicate order status and updates, send newsletters (only if you opted in), improve our website and services, and comply with legal obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers (delivery partners, payment processors) strictly for order fulfillment. All third parties are obligated to keep your data confidential.

4. Payment Security

All payment transactions are processed by our secure payment partners (Selcom). We do not store your full card or mobile money credentials on our servers. Payments are encrypted using industry-standard SSL/TLS technology.

5. Cookies

We use essential cookies to maintain your shopping cart and session. We do not use third-party tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect site functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for a minimum of 7 years for legal and accounting purposes. You may request deletion of your account at any time.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.

8. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us via our contact page or reach us on WhatsApp.

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